All Prices are inclusive of VAT. Orders Placed Before 4pm, will be delivered the next day. Delivery Time is Between 5pm to 8pm.

Return Policy Page

Our Return and Refund Policy

Thank you for shopping at Chocolate Creations

If, for any reason, You are not completely satisfied with a purchase, We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us:

  • If the Item is damaged or defected.
  • If the Item is different from what you order. (Note: Could be different flavor, color, Item, weight or quantity)
  • The Return or Refund must be made within 24 hours of delivery. After 24 hours, we don't take any responsibility of the items delivered.

Any returned Item must be in its original condition that you received it, and undamaged in any way. Once your return is received and inspected, we will notify you of the approval or rejection of your refund or return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

If anything is unclear, or you have more questions, please feel free to contact our customer support team.